Privacy Policy

At The House of Looms, we value your trust and respect your privacy.
When you shop with us, you share personal information — and we take that responsibility seriously.
This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

 

1. Information We Collect

We collect the following types of information to process your orders and improve your experience:

  • Personal Information such as name, email address, phone number, billing and shipping addresses.
  • Payment Details (processed securely through trusted third-party gateways — we never store your full payment information).
  • Order History and Preferences to personalize your shopping experience.
  • Website Usage Data through cookies and analytics tools, which help us understand browsing behavior and improve our website’s performance.

 

2. How We Use Your Information

Your data helps us:

  • Process and deliver your orders efficiently.
  • Communicate important updates (like order status or shipping details).
  • Provide personalized product recommendations and offers.
  • Improve our website, services, and product experience.
  • Maintain compliance with applicable laws and prevent fraudulent activity.

We never sell or rent your personal information to third parties.

 

3. Data Security

Your privacy is protected with secure SSL encryption and industry-standard data protection practices.
Payment transactions are handled only by trusted and certified partners (such as Razorpay, PayPal, Stripe, and other verified gateways).
We do not store or have access to your complete card or UPI details.

 

4. Cookies

Our website uses cookies to enhance your browsing experience — they help remember your preferences and keep your shopping cart active.
You can disable cookies anytime through your browser settings, though some website features may not function properly.

 

5. Third-Party Services

We may share limited necessary information with:

  • Shipping partners (such as DHL and local logistics providers) to deliver your orders.
  • Payment gateways for secure transaction processing.
  • Marketing and analytics tools (like Google Analytics) to enhance your user experience.

Each of these third parties is bound by confidentiality and data protection standards.

 

6. Your Rights

You have the right to:

  • Access, update, or correct your personal data.
  • Request deletion of your information (where legally permissible).
  • Withdraw consent for marketing communications at any time.

Simply write to privacy@thehouseoflooms.com or hello@thehouseoflooms.com with your request.

 

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.

 

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
📩 hello@thehouseoflooms.com