FAQ

Absolutely. Every rug at The House of Looms is crafted made-to-order, allowing full customization of size, color palette, weave, pattern, and material.

Our design team collaborates directly with you to refine every detail, ensuring the rug you receive is uniquely yours, both in style and emotion.

Simply reach out to hello@thehouseoflooms.com with your design ideas or inspirations.

Yes, our team offers complimentary design consultation to help you select the right weave, size, and color tone for your interior.

Whether you’re a homeowner, interior designer, or boutique hotel, we’ll translate your aesthetic into a handcrafted rug that complements your space perfectly.

You can share a photograph, sketch, or mood board with us and our artisans will bring it to life with precision.

We can replicate patterns, color gradients, or motifs while maintaining the soul of handmade craftsmanship.

Yes, we can provide small swatches or weave samples on request for a minimal fee, which is adjusted against your final order.

This ensures you can touch and feel the texture, color, and quality before committing.

We work closely with interior designers, architects, retailers, and boutique hotels for bulk and trade collaborations.

Custom trade pricing, timeline management, and logistics support are available for every project.

For wholesale or B2B enquiries, contact office@thehouseoflooms.com.

Yes. Every rug at The House of Looms is made-to-order and can be fully customized from size and color to weave type and pattern.

Simply share your vision at hello@thehouseoflooms.com, and our artisans will bring it to life with precision and care.

Production times vary depending on the weave and size, but most rugs are completed within 4–8 weeks.

Shipping timelines are provided on each product page, and you’ll receive updates as your rug progresses through each stage of craftsmanship.

All rugs are shipped directly from our studio in Bhadohi, India, via trusted logistics partners such as DHL and regional carriers.

We offer both domestic and international delivery. Tracking details will be shared once your rug is dispatched.

As every rug is made to order, we accept returns only in case of verified manufacturing defects.

In such cases, we offer an exchange or replacement after inspection.

Custom rugs cannot be returned, as they are crafted exclusively for your space.

To request an exchange, contact hello@thehouseoflooms.com within 10 days of delivery.

We accept all major online payment methods including UPI, credit/debit cards, PayPal, Apple Pay, and Google Pay.

Our checkout is powered by secure payment gateways, ensuring a smooth and protected transaction.

Every House of Looms rug is handcrafted in Bhadohi, India - the heart of the country’s carpet heritage.

Our artisans carry generations of skill, combining time-honored weaving traditions with contemporary design sensibility.

We use premium fibers such as New Zealand wool, Indian wool, cotton, Pet yarn, Viscose and bamboo silk.

Each fiber is selected for its softness, durability, and timeless texture — ensuring that every rug feels as good as it looks.

New Zealand wool is prized for its exceptional softness, natural sheen, and resilience.

Sourced from ethically raised sheep, it gives our rugs a luxurious hand-feel and lasting warmth, a signature of true craftsmanship.

Vacuum lightly on a low-suction setting to remove dust and prevent dirt buildup.

Rotate your rug occasionally for even wear, and blot spills immediately without rubbing.

For deep cleaning, we recommend professional rug care to preserve its fibers and color vibrancy.

Check care guide under each product.

Yes, sustainability is at the heart of our philosophy.

We produce in small, responsible batches, avoid synthetic materials, and ensure fair wages and safe working environments for all artisans.

Each rug you own contributes to preserving heritage and supporting artisan livelihoods.